Cancellation and Refund Policy

At Badariya Pharma, we strive to ensure your complete satisfaction with our products and services. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations and refunds for purchases made through our website www.badariya.com.

Order Cancellation

1.1 Customer-Initiated Cancellation

You may cancel your order before it has been shipped. To cancel an order:

• Log in to your account on our website
• Go to "My Orders" section
• Select the order you wish to cancel and click on "Cancel Order"
• Alternatively, you can contact our customer support team at support@badariya.com or call us at [Phone Number]

1.2 Cancellation Before Shipment

Orders can be cancelled free of charge if the cancellation request is made before the order has been shipped. Once an order is shipped, it cannot be cancelled, but you may be eligible for a return and refund as per our Return Policy.

1.3 Company-Initiated Cancellation

We reserve the right to cancel any order in the following circumstances:

• Product is out of stock or unavailable
• Pricing or product information errors on the website
• Delivery address is not serviceable
• Suspected fraudulent transaction
• Any other valid reason that prevents us from fulfilling the order

In such cases, you will be notified via email or phone, and a full refund will be processed within 7-10 business days.

Return and Refund Policy

2.1 Eligibility for Returns

We accept returns under the following conditions:

• Product received is damaged, defective, or expired
• Wrong product delivered
• Product packaging is tampered or damaged
• Product does not match the description on our website

Returns must be initiated within 7 days of delivery.

2.2 Non-Returnable Items

The following items are not eligible for return or refund:

• Products with broken seals or opened packaging (for hygiene and safety reasons)
• Consumable items that have been used or partially consumed
• Products purchased during special promotional sales marked as "non-returnable"
• Prescription medicines (unless delivered incorrectly)

2.3 Return Process

To initiate a return:

1. Contact our customer support team at support@badariya.com or [Phone Number] within 7 days of delivery
2. Provide your order number, product details, and reason for return
3. Our team will review your request and provide return instructions
4. Pack the product securely in its original packaging with all accessories and invoice
5. Our logistics partner will arrange pickup from your delivery address
6. Once we receive and inspect the returned product, we will process your refund

Refund Process

3.1 Refund Timeline

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7-10 business days and credited to:

• Online payments (Credit/Debit Card, Net Banking, UPI, Wallet): Original payment method
• Cash on Delivery (COD): Bank account via NEFT/IMPS (bank details will be collected)

3.2 Refund Amount

The refund amount will include:

• Product price
• Shipping charges (if the return is due to our error or defective product)

Shipping charges will not be refunded if the return is due to customer preference or change of mind.

3.3 Partial Refunds

Partial refunds may be granted in the following cases:

• Product shows obvious signs of use
• Product is returned without original packaging or accessories
• Product is damaged due to customer misuse (not covered under defect warranty)

Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

• Take clear photos/videos of the product, packaging, and shipping label
• Contact us immediately at support@badariya.com with your order details and evidence
• We will arrange for a free pickup and provide a full refund or replacement
• You will not be charged any return shipping fees

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us:

• Email: support@badariya.com
• Phone: [Your Phone Number]
• Address: [Your Business Address]
• Customer Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Policy Updates

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.